To best serve our customers, we:
- Serve as trusted advisors
- Take a holistic approach to address the complete financial needs of business owners
- Learn more about each customer to formulate the right solution
- Maintain a consistent consultative approach
Protecting customers from fraud isn’t just important for our personal banking customers, but for businesses as well, as they continue to face increased risk for ACH, check, wire transfer, and other types of fraud. To mitigate that risk, Avidia offers a variety of cash management products and services, including Positive Pay that allows us to protect customers from ACH and check fraud. Available through online banking, both services allow our customers to ensure that only authorized checks and automated clearinghouse (ACH) debits post to their accounts. Additionally, we empower businesses to further mitigate check and ACH fraud by fulfilling their payables using a business credit card. As an added benefit, valuable rewards are earned on these credit card transactions!
In addition to our cash management solutions, we take steps to secure our customers’ accounts, which include requiring the use of an RSA® token when sending a wire or ACH transaction and calling to verify when a wire or bill payment transaction is sent to a new payee.
“With the increase in fraud, we’re constantly developing new methods and procedures to protect our customers,” said Sharon Quinn,” Senior Vice President, Cash Management. “Too often, companies implement these services only after they have experienced fraud. We prefer the proactive approach, and strive to educate our customers on procedures and solutions they can use to simplify that process, helping them prevent fraud, not react to it.”
In 2018, we gave back…
Avidia’s Loan and Deposit Operations Departments are redefining service
As a community bank, Avidia Bank has always strived to provide a superior level of service. But our commitment to service extends far beyond servicing customers. We’re also dedicated to serving each other to deliver a better banking experience for our customers.
“We receive about 7,000 internal requests a year from our branches and colleagues in our lending team. […] When you walk into our department, you’ll see our walls decorated with thank you notes and holiday cards, which speaks volumes about the level of service we provide.”
‘We really see our role as one to support initiatives that help Avidia achieve our strategic plans. For example, if a new account is introduced to help our customers, we determine ways we can streamline the process and systems and create account types to make it easy for our customers.”
Avidia Bank Volunteer Profiles
Avidia Bank takes pride in the amount of hours our employees volunteer their time. In each annual report, we like to take a moment and recognize a few volunteers who go above and beyond to help support our communities.
Avidia Bank Corporator Profiles
Employees are not the only ones with eyes and ears on the street. Our corporators govern Avidia’s holding company, Assabet Valley Bancorp, and are respected members of the communities in which we serve. We rely on them to let us know how Avidia is perceived when out and about and relay important feedback to us, positive or negative.